Terms of Service

1. About these terms

These terms are an agreement between you and Summit Integrations LLC (“Summit”, “we”, “us”), a Texas limited liability company. They apply when you use summitintegrations.com, buy any of our services, or use software we provide. By paying for a service, signing an order that refers to these terms, or using our software, you agree to them on behalf of your business.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

2. Business customers only

Our services are sold to businesses for business purposes, not to consumers for personal use. If you accept these terms for a business, you confirm that you have authority to bind it, and “you” means that business.

3. Our services

Depending on what you buy, our services may include:

• Websites. Design, build, hosting and upkeep of a website, which may include a chat assistant, lead capture and local search work.
• Google Business Profile setup and management.
• Booking and follow-up systems. The chain from booking to confirmation, technician assignment, reminders, an “on my way” message with the technician’s live location, a job report, an invoice, a review request and a later check-in. We set this up inside software you already pay for, such as Jobber or Housecall Pro, or run it on our own CRM at summitclient.com.
• Managed advertising. Planning, building and running campaigns on Google and Meta, on ad accounts you own and fund.
• Custom software. Software designed and built for your business, and its ongoing care.

The exact scope, deliverables and timeline of your service are those in your order. We may improve or change how we deliver a service, as long as we do not materially reduce what you bought.

4. Orders and signed agreements

Your “order” is the proposal, statement of work, checkout page or signed agreement through which you buy a service. If you have signed a separate agreement with us, such as a master services agreement for custom software, that agreement governs where it conflicts with these terms. Otherwise, if your order conflicts with these terms, the order wins for that service.

5. Fees, billing and taxes

• Price. You pay the fees in your order or proposal. A service may have a one-time setup fee and a recurring fee billed monthly or yearly.
• Currency. Businesses in Canada are billed in Canadian dollars and businesses in the United States in US dollars, as shown in the order.
• Payment. Payments are processed by Stripe. Recurring fees are charged in advance at the start of each billing period to the payment method you keep on file. Invoices are due by the date on the invoice.
• Taxes. Fees do not include sales, use, goods and services or similar taxes. Where we must collect a tax, we add it to your invoice.
• Late payment. If a payment fails or an invoice is overdue, we will tell you. If it is still unpaid 10 days after that notice, we may pause the service until it is paid.
• Price changes. We may change the price of a recurring service with at least 30 days’ notice. The new price applies from your next billing period after the notice, and you can cancel before then.
• Custom software. Custom builds are priced in a written proposal and invoiced as it sets out.

6. Advertising spend

Advertising spend is always paid by you, directly to the advertising platform (for example Google or Meta), with your own payment method on your own ad account. Our management fee covers our work only and never includes media spend. We do not buy, hold or resell advertising for you. Any minimum monthly ad budget in your order is a budget you pay to the platform, not to us.

7. Renewal and cancellation

• Automatic renewal. Subscriptions renew automatically at the end of each monthly or yearly period until cancelled.
• How to cancel. Email info@summitintegrations.com, or use the Stripe billing portal if we have sent you a link to it.
• Cancel at period end. When you cancel, your subscription stays active until the end of the period you have already paid for and then stops. You will not be charged again.
• Plan changes. To change or upgrade a plan, contact us and we will make the change for you.
• Custom software. Ending custom software and its care is governed by your signed agreement.

8. Refunds

• Setup fees are non-refundable once work has started. If you cancel before we start work, tell us and we will refund the setup fee.
• Recurring fees are not refunded for a period that has started, including when you cancel part-way through it. Your service continues until the end of that period.
• If we fail to deliver something your order promises and cannot fix it within a reasonable time after you tell us, we will refund the fees for the part we did not deliver.

Nothing in this section limits a refund right you have under a law that cannot be waived.

9. Your responsibilities

• Give us accurate information, timely answers, and the access and content we need. Delays on your side may delay delivery.
• Make sure you have the right to use everything you send us, such as logos, photos, text and customer lists.
• Keep your logins secure and tell us promptly about any unauthorised use.
• Keep your advertising, offers and claims truthful and lawful, and follow the rules of the platforms you advertise on.
• Your customers’ data. For the information about your customers, leads and staff that you put into our tools, you are the organisation in charge (the “controller”). You decide what is collected and why, you give your customers a privacy notice, and you make sure you are allowed to collect and use their information.
• Your staff. If you switch on live technician tracking, tell your staff what it does and get any consent the law requires. If you record calls, give the notices the law requires.
• Reviews. Ask for reviews honestly and follow Google’s review rules and consumer-protection law, including the US Federal Trade Commission’s rule on consumer reviews.
• AI features. Check AI drafts before you send them, and tell your customers when they are dealing with an automated assistant where the law requires it.

10. Messages to your customers

Our tools can send texts, emails and reminders to your customers and leads. The law on these messages is strict, and you are responsible for the messages sent for your business and for your lists.

• No messages to people who have not consented. Only message people who have given the consent the law requires, including under Canada’s Anti-Spam Legislation (CASL), the US CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA) and state and provincial rules. Keep a record of that consent.
• No cold texting. Do not use our tools to send marketing texts to people who have not agreed to receive them. Some states and provinces add further limits, and some forbid unsolicited texts outright.
• Opt-outs. Honour every STOP, unsubscribe and do-not-call request. Our tools record STOP replies and block further texts to that number, and you must not work around that.
• Text registration. Texts to US numbers need carrier registration. We may hold US texting until your registration is approved.
• Quiet hours and limits. Our tools hold automated texts during quiet hours (by default 9 pm to 8 am in your time zone) and limit how many go out each day.

Outbound messages stay switched off for your account until we switch them on with you. We may pause messages from your account if we see a risk of unlawful sending.

11. Acceptable use

You may not use our services or software to:

• break any law, or help anyone else break one,
• send spam, or any message, call or text without the consent the law requires,
• deceive, harass, threaten or discriminate against anyone,
• post or send content that infringes someone else’s rights, or that is defamatory, obscene or harmful,
• offer anything of value for reviews, or post fake or misleading reviews,
• collect personal information without proper notice and consent,
• upload malware, probe or break our security, or disrupt our systems or other customers,
• copy, resell, reverse engineer or build a competing product from our software, except as the law expressly allows, or
• use AI features to create unlawful, deceptive or harmful content.

We may remove content or pause a service that breaks these rules. We will tell you why and give you a chance to fix the problem, unless the risk means we must act at once.

12. Your customers’ data

When our CRM, a chat assistant we run for you, or software we host holds personal information about your customers, leads or staff, we are your service provider (a “processor”) for that information. These terms are our agreement on how we handle it.

• Your instructions only. We use it only to provide and support the services you buy, on your instructions, and as the law requires. We do not sell it, and we do not use it to market our own services.
• Our people. Only people who need access to support you have it, and they are bound by confidentiality.
• Service providers. We use the service providers listed in our Privacy Policy. We will update that list before we add a new one that handles your customers’ data, and email you about the change. If you object to a new provider on reasonable grounds, you can cancel the affected service.
• Where it is stored. Our servers are in the European Union, and our backups and most of our providers are in the United States, as the Privacy Policy explains. You agree to your data being stored and processed there.
• Security and breaches. We protect it as described in the Privacy Policy. If we confirm a breach that affects it, we will tell you without undue delay, share what we know, and help you meet any duty you have to notify people or regulators.
• Requests from your customers. We will help you answer requests from your customers to see, correct, delete or move their information. If a request comes to us, we will pass it to you.
• Getting it back. You can have a full export of your data (all your records and files, in a standard format) at any time. Ask us, or use the download option in our CRM where it is available for your account.
• Deletion when you leave. When your service ends, your data stays available for export for 30 days. After that, we delete it from our live systems within a further 30 days, unless the law requires us to keep it. Copies in our backups can last longer, stay covered by these terms, and are deleted when we purge those backups.

If you have signed a separate agreement that deals with data, such as a master services agreement, that agreement governs where it differs.

13. Who owns what

• Yours. You own your business data, including your customers’ information, your brand, the content you give us, and any domain name registered in your name.
• Ours. We own our software, platform, templates, tools, automations and know-how, including improvements we make while working with you. While your service is active and paid, you may use what we provide for your business. This right is non-exclusive and cannot be transferred.
• Your website. Once you have paid for your website in full, the text and images we create specifically for it are yours. The code, design system and templates behind it remain ours, and you may use them while your plan is active. If you leave, we will give you a copy of your site’s text and images.
• Custom software. Unless your signed agreement says otherwise, we own the software we build, including code written for your project, and you have a licence to use it for your business while your agreement is in force and paid. Your data and brand stay yours.
• Feedback. If you send us ideas or feedback, we may use them freely without owing you anything.

14. Third-party platforms

Our services depend on platforms we do not control, such as Stripe, Google, Meta, Jobber, Housecall Pro, and email and text-message providers. Where we set up our systems inside software you already use, that software and its terms are yours. Your use of these platforms is governed by their own terms. We are not responsible for their outages, their policy decisions (for example, an ad being rejected or an account being restricted) or changes they make to their products or prices, although we will help you respond where we can.

15. No guaranteed results

Marketing results depend on many things outside our control, including your market, your offer, your prices, how fast you respond and the platforms themselves. We do not guarantee any number of leads, bookings, sales, search rankings, reviews or return on ad spend. Examples and figures we show are illustrations, not promises.

16. Disclaimer

We will provide our services with reasonable skill and care. Apart from that and anything your order expressly promises, our services and software are provided “as is” and “as available”. To the extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the services will be uninterrupted or error-free.

17. Limitation of liability

To the extent the law allows, neither of us is liable to the other for lost profits, lost revenue, lost data, loss of goodwill, or any indirect, incidental, special, consequential or punitive damages, even if told they were possible.

To the same extent, our total liability for all claims arising out of or relating to the services or these terms is limited to the fees you paid us for the service giving rise to the claim in the 12 months before the event that caused it.

These limits do not apply to your duty to pay fees you owe, to your indemnity below, or to liability that cannot be limited by law.

18. Indemnity

You will defend and indemnify Summit against claims, fines and reasonable costs brought by third parties or regulators that arise from your content, your products or services, your breach of these terms, or messages sent for your business without the consent the law requires.

19. Suspension and termination

You may end a service as described in section 7. We may suspend or end a service if you do not pay, if you seriously or repeatedly break these terms, or if continuing would break the law or put our systems or other customers at risk. Where we can, we will give you notice and a chance to fix the problem first. If we end a service for our own convenience, we will give you at least 30 days’ notice and refund any fees you prepaid for the period after it ends.

Sections that by their nature should survive the end of a service continue to apply, including those on fees owed, your customers’ data, who owns what, limitation of liability, indemnity and governing law.

20. Governing law and disputes

These terms and any dispute arising out of or relating to them or our services are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law rules. The state and federal courts located in Travis County, Texas have exclusive jurisdiction, and each of us agrees to their jurisdiction.

Before starting any claim, please email us so we can try to resolve it informally. Nothing in these terms removes a right you have under a law that cannot be waived by contract, including the laws of your province or state.

21. Quebec and the French language

If your business is in Quebec, you are entitled to receive these terms in French before you agree to them. Ask us and we will provide a French version before you sign. If you then choose to accept the English version, you confirm that choice.

Si votre entreprise est située au Québec, vous avez le droit de recevoir ces conditions en français avant de les accepter. Écrivez-nous et nous vous fournirons une version française avant la signature.

22. Changes to these terms

We may update these terms from time to time. We will post the new version here with a new “Last updated” date and email our clients about material changes at least 30 days before they take effect. If you do not agree to a change, you can cancel before it takes effect. The version in force when you signed an agreement continues to apply to that agreement unless it says otherwise.

23. General

• Entire agreement. These terms, your order and any signed agreement are the whole agreement between us about the services.
• Assignment. You may not transfer these terms without our written consent. We may transfer them to a company that takes over our business.
• Force majeure. Neither of us is responsible for delays caused by events beyond reasonable control, such as platform outages, natural disasters or network failures.
• Independent parties. We are independent contractors. Nothing here creates a partnership, joint venture or employment relationship.
• Severability and waiver. If any part of these terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• Notices. We send notices to the email address on your account. Send notices to us at the address below.

24. Contact us